Returns & Refunds
Our 7-day return policy ensures you receive only the highest quality genuine products. We are committed to resolving any issues with your order promptly.
Eligibility Criteria
To be eligible for a return, your item must be in the same condition that you received it. Returns are accepted under the following circumstances:
Refund Process
Notification
Contact our support within 7 days of delivery with your order ID and photos of the issue.
Verification
Our pharmacy team will review the request and may contact you for further details.
Collection
We will arrange for a pickup of the item from your location (Dhaka) or guide you for courier returns.
Reimbursement
Once verified, the refund will be processed to your original payment method within 3-5 business days.
Exceptions
- •Items already opened or partially used cannot be returned.
- •Temperature-sensitive items (e.g., Insulin) are not eligible for return.
- •Returns without the original invoice will not be processed.
Need Help?
Our support team is available 24/7 to assist with your return queries.
Email Support
refunds@chemistbd.com